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COMCAST Email Delivery Problem Solution
Here is a Comcast reply for getting email to your COMCAST friends. The COMCAST user has to do this on their end.
Clint Bridges, Owner
Grant County PowerNet
March 20,2008
----- Original Message -----
From: "Comcast ECARE"
To: XXXXXXXXXXXX@gcpower.net
Sent: Wednesday, March 19, 2008 8:14 AM
Subject: Re: Comments for Rick Germano (KMM30247178V39595L0KM)
> Dear Mrs. XXXXXXXX,
>
> Thank you for contacting the Comcast Office of Rick Germano, Senior Vice
> President of Customer Operations in regards to the problems your
> daughter is having with getting your email. I can understand your
> frustration with this matter and I will be happy to provide you some
> information that you can pass onto your daughter to aid her correcting
> this matter.
>
>>From what you have described our spam filters are accidentally catching
> this email message, please tell her to forward your email address to us
> at:
>
> this-is-not-spam@comcast.net
>
> She can check also check her Comcast screened mail folder, she must
> login into her inbox at www.Comcast.net and then select the screened
> mail folder from the left menu. By default the screen mail is deleted
> automatically, if she wishes to have the option to review it prior to
> deletion she must configure her personal settings.
>
> To activate the Spam Screener for your e-mail address:
>
> 1. Go to www.comcast.net and log in
> 2. Click on My Account
> 4. Click on Enable or disable Spam filters
> 5. Next to Enable Spam Filtering, select Yes
> 6. Select whether you want a local copy kept in the Screened Mail folder
> 7. Click Update
>
> If successful, she will be taken back to the main My Account/Account
> Management page and will receive the following message:
>
> Spam Filter settings have been updated for (username)
>
> Please note that the screened folder becomes available only after the
> next message designated as spam is received and moved there. By default
> those messages kept locally in your screened mail folder are deleted
> after 72 hours. To change this please log into your Message Center and
> select the Email Options and then the "Email Deletion Policy" link.
>
> If you or your daughter have any further questions please do not
> hesitate to contact us again.
>
> Mrs. XXXXXXXXX, I appreciate you providing us the opportunity to assist
> you.
>
> To assure the proper tracking of this issue, we have created the
> following customer service ticket: XXXXXXXX
>
> Please refer to this number should you contact us regarding this same
> issue.
>
> Thank you for choosing Comcast.
>
> Sincerely,
>
> Michelle Flood
> Office of Rick Germano
>
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