Grant County PowerNet – Acceptable Use Policy
•ALL NSF CHECKS WILL BE SUBJECT TO A $50.00 SERVICE CHARGE.
•INTRODUCTION AND COVERAGE
This Acceptable Use Policy sets forth guidelines for acceptable use of the Grant County PowerNet Network. All users of the Grant County PowerNet Network are required to comply with this policy.Users must also comply with all terms and conditions of applicable agreements, and with any additional policies that may be applicable to a specific service offered by Grant County PowerNet.
As used in this Acceptable Use Policy, the terms shall have the respective meanings set forth below:
“Grant County PowerNet” includes, without limitation, Grant County PowerNet Inc., and BBk, Inc., dba The Computer Place, in Moses Lake, WA.and any division, subsidiary, affiliate, or parent corporation of any of the foregoing.
“Grant County PowerNet Network” includes, without limitation, Grant County PowerNet’s networks, and all systems, services, and products that utilize, or are utilized in connection with, Grant County PowerNet’s networks.
Conformance With Policies of Other ISPs
In situations where data communications are carried across networks of other Internet Service Providers (ISPs), users of the Grant County PowerNet Network must also conform to the applicable acceptable use policies of such other ISPs.
Questions, Comments, or Complaints
If you are unsure whether any contemplated use or action is permitted, please send questions or comments to Grant County PowerNet at: firstname.lastname@example.org
Any complaints regarding prohibited use or other abuse of the Grant County PowerNet Network, including violations of this Acceptable Use Policy, should be sent to Grant County PowerNet at:email@example.com.
Grant County PowerNet reserves the right to modify this Acceptable Use Policy at any time without notice.
All users of the Grant County PowerNet Network are required to comply with this Acceptable Use Policy, as well as all applicable laws and regulations.
Grant County PowerNet seeks to promote a high level of responsible behavior in connection with the use of the Internet, and has formulated this Acceptable Use Policy to accomplish the following goals:
•To protect the reputation and resources of Grant County PowerNet, its customers, and the Internet community at large, from irresponsible or illegal activities.
•To ensure the privacy, security, and reliability of the Grant County PowerNet Network, the network and systems of Grant County PowerNet’s customers, and (as much as Grant County PowerNet is reasonably able to do so) the Internet at large.
•To establish guidelines for the acceptable use of the Grant County PowerNet Network.
•To define generally those actions which Grant County PowerNet considers abusive and prohibited.
•To outline procedures for handling and reporting abuse to Grant County PowerNet.
Grant County PowerNet provides an unfiltered connection to the Internet. No data, documents, materials, or information that enters the Grant County PowerNet Network is reviewed before being transmitted to users. Accordingly, Grant County PowerNet neither controls nor accepts responsibility for the content of any communications that are transmitted or made available to users, regardless of whether they originated from users of the Grant County PowerNet Network. In addition, Grant County PowerNet expressly disclaims any responsibility for the accuracy or quality of information provided by third parties that may be obtained through the use of the Grant County PowerNet Network.
Each user is responsible for complying with this Acceptable Use Policy, and for providing reasonable assistance to Grant County PowerNet in investigating and resolving issues, problems, and/or complaints arising out of the services provided to such user.
Filters against particular networks or traffic types are generally available from a variety of sources. In addition, in certain circumstances and for an applicable fee, Grant County PowerNet may be able to install other filters upon the customer’s request.
All users of the Grant County PowerNet Network are responsible for configuring their own systems to provide the maximum possible accountability. For example, users should ensure there are clear “path” lines in news headers so that the originator of a post may be identified. Users should also configure their Mail Transport Agents (MTA) to authenticate (by look-up on the name or similar procedures) any system that connects to perform a mail exchange, and should generally present header data as clearly possible. As another example, users should maintain logs of dynamically assigned IP addresses.
Customers of Grant County PowerNet are responsible for immediately reporting to Grant County PowerNet (via e-mail or phone) any network issue which could compromise the stability, service or security of any use by Grant County PowerNet or its customers of the Grant County PowerNet Network.
Resellers and Downstream Service Providers
Some users may be customers of Internet Service Providers (ISPs) that receive Internet connectivity through Grant County PowerNet. Such ISPs (also known as resellers or downstream service providers) are responsible for informing their customers of this Acceptable Use Policy and for enforcing its restrictions with regard to their customers’ actions.
Complaints about customers of any such reseller or downstream service provider shall be forwarded to such reseller or downstream service provider for resolution. If at any time Grant County PowerNet determines that such reseller or downstream service provider is not taking appropriate action in accordance with this Acceptable Use Policy, Grant County PowerNet shall work with such reseller or downstream service provider to review their policies and enforcement procedures. If the reseller or downstream service provider continues to fail to take appropriate action, Grant County PowerNet will take such further action as it deems appropriate, up to and including termination proceedings.
Violations of this Acceptable Use Policy by a customer or end-user of a reseller or downstream service provider shall be considered violations of this Acceptable Use Policy by such reseller or downstream service provider.
CONSEQUENCES OF NON-COMPLIANCE
Violation of this Acceptable Use Policy is strictly prohibited. In the event of any actual or potential violation, Grant County PowerNet reserves the right to suspend or terminate, either temporarily or permanently, any or all services provided by Grant County PowerNet, to block any abusive activity, or to take any other actions as deemed appropriate by Grant County PowerNet in its sole discretion.
Users who violate this Acceptance Use Policy may incur criminal or civil liability. Grant County PowerNet may refer violators to civil or criminal authorities for prosecution, and will cooperate fully with applicable government authorities in connection with the civil or criminal investigations of violations.
The examples of prohibited use set forth below and throughout this Acceptable Use Policy are non-exclusive, and are provided as guidelines to customers and other users of the Grant County PowerNet Network.
A. Illegal Use
The Grant County PowerNet Network may be used only for lawful purposes. The transmission, distribution, storage or downloading of any information, data, or material in violation of any applicable law or regulation is prohibited. Without limitation of the foregoing, it is strictly prohibited to create, transmit, distribute, or store or download any information, data, or material which:
•Infringes any copyright, trademark, trade secret, or other intellectual property right.
•Is obscene or constitutes child pornography.
•Is libelous, defamatory, hateful, or constitutes an illegal threat or abuse.
•Violates export control laws or regulations.
•Encourages conduct that would constitute a criminal offense or give rise to civil liability.
In the event of suspected, alleged, or actual illegal activity, Grant County PowerNet will notify or cooperate with applicable law enforcement authorities for potential civil or criminal investigation or prosecution.
Note: Illegally downloading copyrighted and licensed music, movies, books, art, literature, and software is breaking the law. Because we do not filter or restrict where you go on the Internet, you, the subscriber, are completely responsible for what happens over your connection.
If you illegally download or distribute movies, music, artwork, literature, software or any other copyrighted or licensed thing, we, Grant County PowerNet, Inc., will completely cooperate with the investigating authority and give them your information. You will be held liable for all legal and civil costs incurred by us for your illegal actions.
The following general actions are considered “abuse” and are strictly prohibited:
•Any conduct which violates the accepted norms and expectations of the Internet community at large (whether or not detailed in this Acceptable Use Policy). Grant County PowerNet reserves the right, in its sole discretion, to make a determination whether any particular conduct violates such norms and expectations.
•Resale of Grant County PowerNet’s services or products, unless expressly authorized in a separate written agreement with Grant County PowerNet.
•Any conduct that restricts or inhibits any other user, whether a customer of Grant County PowerNet or a user of any other system or network, from using or enjoying any of Grant County PowerNet’s services or products, as determined by Grant County PowerNet in its sole discretion.
•Harassment, whether through language, frequency, or size of messages.
•Creating, forwarding, posting, or distribution of chain messages of any type (also known as “pyramid” or “Ponzi” schemes).
•Forging of message headers or a sender’s identity, or taking any similar action with the intent of bypassing restrictions or limits on access to a specific service or site (such as a moderated newsgroup or a site utilizing filters). This prohibition does not restrict the legitimate use of aliases or anonymous re-mailers.
•Falsifying identity or contact information (whether given to Grant County PowerNet, to the InterNIC, or put in a message header) to circumvent this Acceptable Use Policy. This prohibition does not restrict the legitimate use of aliases or anonymous re-mailers.
•Furnishing false or incorrect data to Grant County PowerNet on written or online applications, contracts, or other materials or information provided to Grant County PowerNet, including fraudulent use of credit card numbers or “bill to” telephone numbers.
•Attempting to circumvent or alter the processes or procedures to measure time, bandwidth utilization, or other methods to document use of Grant County PowerNet’s products and services.
Violations of system or network security are prohibited, and may result in criminal and civil liability. Grant County PowerNet will investigate potential security violations, and may notify applicable law enforcement agencies if violations are suspected.
It is strictly prohibited to attempt to circumvent the authentication procedures or security of any host, network, network component, or account (i.e. “cracking”) to access data, accounts, or servers which the user is not expressly permitted or authorized to access. This prohibition applies whether or not the attempted intrusion is successful, and includes unauthorized probes or scans performed with the intent to gather information on possible security weaknesses or exploitable configurations.
Users of the Grant County PowerNet Network are responsible for educating themselves and configuring their systems with at least basic security. Should systems at a user’s site be violated, the user is responsible for reporting the violation and then fixing the exploited system. For instance, should a site be abused to distribute unlicensed software due to a poorly configured FTP (File Transfer Protocol) Server, the user is responsible for re-configuring the system to stop the abuse.
Users are prohibited from interfering or attempting to interfere with service to any other user, host, or network on the Internet (“denial of service attacks”). Examples of such prohibited activity include without limitation (a) sending massive quantities of data (i.e. “flooding” with ICMP, SMTP, or any other type of traffic that exceeds accepted norms of size and/or frequency) with the intent of filling circuits, overloading systems, and/or crashing hosts, (b) attempting to attack or disable any user, host, or site, or (c) using, distributing, or propagating any type of program, script, or command designed to interfere with the use, functionality, or connectivity of any Internet user, host, system, or site (for example, by propagating messages, via e-mail, Usenet posting, or otherwise, that contain computer worms, viruses, control characters or Trojan horses).
Users are prohibited from intentionally or negligently injecting false data into the Internet, for instance in the form of bad routing information (including but not limited to the announcing of networks owned by someone else or reserved by the Internet Assigned Numbers Authority) or incorrect DNS information.
Users are prohibited from engaging in improper use or distribution of electronic mail (“e-mail”) over the Internet. Without limitation of the foregoing, it is strictly prohibited to engage in any of the following activities:
•Sending unsolicited bulk e-mail (“UBE”, or “spamming”). This includes, but is not limited to, the distribution of UBE for commercial, informational, advertising, political, or religious purposes.
•Setting up “mailback” or “drop box” addresses in order to receive responses from UBE, either directly by the user or by a third party on behalf of the user.
•Using a mail transport agent (MTA) outside of a user’s own site to relay mail (unless a user has received express permission to do so). Even if permission has been received, users are prohibited from forging their identities to make it appear as though the e-mail sourced from the relay.
•Sending UBE, or posting news, to advertise or promote resources whose connectivity depends in any way on the Grant County PowerNet Network, regardless of whether such UBE or news posting is made using the Grant County PowerNet Network. For example, using another ISP’s services to send UBE which advertises a web page hosted by or via the Grant County PowerNet Network is prohibited.
•Hiring or using any third party service for the purpose of distributing UBE or excessively “multi-posting” or “cross-posting” any Usenet posting in the name of a user. Users will be held responsible for the actions of any third party agent that acts on behalf of or for the benefit of the user, and such users shall be held directly accountable for any violations of this Acceptable Use Policy by such third party agent.
Bulk e-mail may be sent only to recipients who have expressly requested receipt of such e-mail. Users that send solicited bulk e-mail are required to maintain records of all bulk e-mail subscription requests, and to provide Grant County PowerNet with such records upon request of Grant County PowerNet, to enable Grant County PowerNet to investigate complaints from third parties. The sender of any solicited bulk e-mail shall, upon the request of a recipient, immediately remove such recipient from all applicable mailing lists and refrain from further transmissions of e-mail to such recipient.
Use of any auto-responder messages, mailing lists, or any other programs or scripts run by a user to handle or re-distribute e-mail is the sole responsibility of the user, and shall be operated in a reasonable manner. This responsibility includes, but is not limited to, maintaining up-to-date mailing lists to minimize mail bouncing and to facilitate the processing of removal requests, configuring auto-responders so that they do not create mail loops, and the prompt handling of any complaints regarding UBE re-distributed through a mailing list onsite.
E. USENET (also known as NETNEWS or NEWSGROUPS)
Grant County PowerNet recommends that users not post to any newsgroup until they have familiarized themselves with the subjects, established guidelines, and restrictions of such newsgroup. All Usenet guidelines and restrictions are incorporated herein by reference, and users of the Grant County PowerNet Network agree to adhere to such guidelines unconditionally.
Without limitation of the foregoing, it is strictly prohibited to engage in any of the following activities:
•Making any posting for commercial purposes (including without limitation the pointing to specific URLs for commercial purposes), except where such postings are expressly permitted under the charter and/or Frequently Asked Questions (FAQ) of an applicable newsgroup.
•Posting binary files to newsgroups whose charter or name does not include allowances for such files.
•Posting via Grant County PowerNet’s newsfeed any solicitation for mailback to an e-mail address (including addresses of non-Grant County PowerNet users) networks with the intention of bypassing this Acceptable Use Policy.
•Cancelling newsgroup postings other than their own, or using auto-responders or cancel-bots (or similar automated or manual routines) which generate excessive network traffic or disrupt Usenet newsgroup/e-mail use by others (except in cases of official newsgroup moderators performing their duties).
•Engaging in “Excessive Cross-Posting” (ECP) or “Excessive Multi-Posting” (EMP) or “Usenet spam” (no matter what the content might be) as defined by the Internet community and expressed in the news.admin.net-abuse.* newsgroups and FAQs.
•Disrupting newsgroups with materials, postings, or activities that are (as determined by Grant County PowerNet in its sole discretion) frivolous, unlawful, obscene, threatening, abusive, libelous, hateful, excessive, or repetitious, unless such materials or activities are expressly allowed or encouraged under the newsgroup’s name, FAQ, or charter.
•Using filtering messages (e.g. NoCeM) in an intrusive manner, or at other than the user’s server level. Generally, filtering messages are considered normal Usenet traffic and are treated as such by Grant County PowerNet. Complaints regarding filter use or abuse should be directed either to the source generating them or the sites utilizing them.
•Performing any unauthorized creation, cancellation, or removal of newsgroups.
The legitimacy of a given post or cancellation is determined by the official newsgroup or mailing-list moderator. Therefore, Grant County PowerNet defers to their judgment on these issues. If no such official entity exists, it is at Grant County PowerNet’s discretion to determine whether any post or cancellation is compliant with this Acceptable Use Policy and Internet community standards for that newsgroup.
F. World Wide Web
Grant County PowerNet strictly prohibits users from engaging in any of the following web-related activities:
•The exploitation or attempted exploitation of any scripts presented on web pages (e.g. forms for answering questions or for entering data).
•Excessive use of bandwidth by utilizing programs, scripts, or commands to abuse a web site (for example, by connecting for an excessive amount of time, repeatedly engaging site-local scripts, or related behavior).
•“Walking” a database for the purpose of collecting data contained therein (whether or not this behavior requires that the reader of the page must knowingly ignore files such as “robot.txt” which is designed to guide cataloguing robots/programs).
•Operating a robot on a site’s page after the site has asked that the behavior cease.
•Configuring a web page to act maliciously against users that visit that web page.
G. Billing and Accounting
This billing policy was revised on 11/23/2013
•ALL NSF CHECK WILL BE SUBJECT TO A $50.00 SERVICE CHARGE.
•ALL ACCOUNTS TURNED OVER TO COLLECTION WILL BE SUBJECT TO A $50.00 COLLECTION FEE.
•All payments for service are due prior to using our service.
•Statements will be mailed on the 16th of each month.
•Payment for the next month’s service is due by the end of the current month.
•Overdue accounts will be locked on the 2nd day of the month.
•Payments may be made in the form of cash, check or by credit card.
•A late payment charge of $5.00 will be assessed on all late accounts.
•Late payment charges must be paid in full before an account will be re-activated.
•Refunds are limited to the remaining whole months of prepaid service.
•There are no refunds on setup fees, installation labor, or partial months of service.
•Billing problems or questions should be directed to firstname.lastname@example.org or you should call us.
•Billing address is:
Grant County PowerNet
236 South Ash Street
Moses Lake, WA 98837(509)
Phone: (509) 766-1345
G.1 Bandwidth And Network Usage By Our Customers
Grant County PowerNet, Inc. does not currently restrict or limit customer bandwidth usage, but reserves the right to monitor its networks as nedded to ensure good operation of its network services. In the event it discovers a network usage problem, it reserves the right disconnect the customer with the problem as needed until a solution for the problem can be found or worked out with the customer. We are dedicated to providing fast, excellent network services to our customer base.
If we do encounter a problem with a customer’s usage of bandwidth, we reserve the right to put bandwidth controls in place to ensure proper operation of the our networks. We will work the customer or customers to find the best solution for all concerned and do not intend to be punative in our solutions.
G.2 File Sharing Programs and Bit Torrent-type Downloaders
Grant County PowerNet, Inc. does not endorse, encourage or support the usage of file sharing programs on its networks. We reserve the right to block or disrupt the distribution of illegal music, movies and software on our network.
Programs designed to share music, movies and other media (examples: eDonkey, KaZaa, Bit-Torrent, eMule, and others) are definitely un-welcomed visitors to our network and continual usage of them by a customer may result in the customer being billed for the bandwidth used in downloading or distributing software, music, movies, etc. over the Internet and finally suspension of the customer’s Internet service with us.
H. Cancellation and Disconnection of Services
Grant County PowerNet, Inc. reserves the right to cancel, disconnect or suspend services
without formal written notification for the following reasons:
◦Overdue or unpaid account balances
◦Difficulties in meeting customer expectations
◦Network conduct ruled to be inappropriate by Grant County PowerNet, Inc. management
Examples: hacking,network attacks, distributing or downloading “kiddie porn”
◦False or misrepresented customer information
The cancellation or suspension of services does not relieve the customer
of the financial liability of services received prior to the cancellation or suspension.
Service Cancellation or Change of Service Provider
If a subscriber decides to cancel his or her service with Grant County PowerNet, the following procedure must be followed to insure that customer billing services are properly discontinued.
Customer Responsibility in Disconnection
◦The Customer must contact Grant County PowerNet and inform them in writing or in person, of the intent to discontinue service as of a specific date. This will stop the Grant County PowerNet billing. If it is not done, the billing will continue and the customer will be liable for all billed charges.
◦All unpaid balances for service must be paid in full.
J. Legal Liability
Additional Terms and Conditions
The use of the Grant County PowerNet Network by a customer of Grant County PowerNet is subject to the terms and conditions of any agreements entered into by such customer with Grant County PowerNet. This Acceptable Use Policy is incorporated into such agreements by reference.
Limitation of Liability
Grant County PowerNet SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS OR BUSINESS OPPORTUNITY, LOSS OF USE, ETC., EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Grant County PowerNet SHALL NOT BE LIABLE FOR ANY DIRECT OR ACTUAL DAMAGES, EXCEPT TO THE EXTENT SPECIFIED IN A WRITTEN OR ELECTRONIC AGREEMENT ENTERED INTO BETWEEN Grant County PowerNet AND ITS CUSTOMER.
Grant County PowerNet MAKES NO WARRANTIES OR REPRESENTATIONS HEREIN, EITHER EXPRESS OR IMPLIED, CONCERNING THE Grant County PowerNet NETWORK, AND EXPRESSLY DISCLAIMS WARRANTIES OF FITNESS FOR A PARTICULAR USE OR PURPOSE, THE WARRANTY OF MERCHANTABILITY AND ANY OTHER WARRANTY IMPLIED BY LAW.
K. Complaints and Contact Information
COMPLAINTS AND CONTACT INFORMATION FOR Grant County PowerNet CUSTOMERS
Any complaints regarding prohibited use or other abuse of the Grant County PowerNet Network, including violations of this Acceptable Use Policy, should be sent via e-mail to Grant County PowerNet at: email@example.com. Please include all applicable information that will assist Grant County PowerNet in investigating the complaint, including all applicable headerlines of forwarded messages.
Sites experiencing live attacks from Grant County PowerNet customers should call us at (509) 766-1345 to submit a complaint as quickly as possible. Describe the urgency of the situation should you need immediate attention.
If you are unsure whether any contemplated use or action is permitted, please send questions or comments to Grant County PowerNet at: firstname.lastname@example.org.
For further information about this Acceptable Use Policy, please contact Grant County PowerNet.