Ready for Internet Service?
We provide high-speed fiber Internet access service to homes and businesses within Grant County using the high-capacity, broadband fiber network owned by the Grant County PUD. There are several steps to the process. In the next few paragraphs we will try to explain it for you.
(1) Fiber Gateway Box
The first thing you need for fiber service is a fiber gateway box from the PUD.
To get this, call us at (509) 766-1345.
We will check with the PUD to verify that there is fiber service available in your area and then order the gateway box installation for you from the PUD.
There is a $55.00 charge from the PUD for the installation.
It usually take two to three weeks to get the gateway box installed after the order is placed.
(2) Network Cabling
The next step is the installation of a CATEGORY 5 (CAT 5) network cable from the PUD gateway into your home or office.
If you are skilled at this, you can do it yourself.
If not, then you need a Washington State licensed electrician to legally do it.
If you need help, we recommend Dave Cerrul of B & D Communications, here in Moses Lake. We have worked together with Dave for many years and he is a great fellow.
He is fully licensed by the State of Washington to install network cabling in homes and businesses.
His telephone number is: (509) 760-2727.
We will be happy to call him for you to get the process started.
(3) Internet Router (Preferred, but optional)
Next you should get and use an Internet Network Router (some people refer to it as their Internet modem.)
We highly recommend that you use one of these devices to protect your computer from the outside world Internet users.
We have them available for about $60.00 or if you already have one we will use it. Just bring it into us and we will configure it to work on our network.
There is no charge for configuring your router.
After your home is wired, then we can activate the connection to the Internet and give you service.
(4) Enjoy the Internet
Our Service Prices are below::
1) Basic Monthly Connection (Recommended for normal Internet Home Usage): $44.95
This account is suitable for average movie watching (Non-HD), Internet browsing, music listening,
2) High-Bandwidth Streaming Account (Used for Netflix, Amazon and other HD video streaming): $ 59.95
This account is still based upon Basic Monthly Connection level of service. If you wish to have
Premium Service benefits with your account (See below), then you would add another $15.00 to the monthly price.
3) Premium Monthly Connection (Recommended for Critical Business Usage): $59.95
Selecting the Premium Monthly Connection option enables us to provide you with priority
service responses from the Grant County PUD in case of a problem with your network.
We reserve the right to limit or adjust the flow of data through your GCPowerNet Internet connection as needed to maintain and insure the best possible connections for all users. This may include putting a flow limiter on your Internet port if we see that you are streaming (downloading) enough data from the Internet to cause problems for our service or for other customers. We are commited to making sure that the network runs well and operates properly.
We just received a clarification from the Grant County PUD on the new definitions, BASIC and PREMIUM, that are available to you and us on the fiber system. Here is a quote from them:
“When your customer calls with a problem and you have already verified that it is not on your end, you call the NOC at 509-793-XXXX. The NOC will verify that your customer is either a “Basic” or “Premium” customer. They then create a ticket and assign it to the lead workgroup. The lead workgroup works from 7 AM – 3:30 PM, Monday – Friday. “Basic” customers are cared for during this timeframe. All work on “Basic” customers will stop at 3:30 PM. Work will continue the next business day. Premium customers are given priority. The workgroup Foreman receives a phone call from the NOC telling them of your priority customer. Work will continue on that account until service is restored, regardless of time of day.”
So the difference between the two type of connections from the PUD is the level of services available adnd the hours of availability for those services. BASIC means next business day service from the PUD. PREMIUM means anytime any hour service from the PUD.
Now, we do not have 24/7 tech support. We would like to be able to provide but we simply do not have the manpower resources to do so. So our regular tech support is limited to our regular office hours (weekdays, MON – Fri, 8:00 – 5:00).
But, if you wish to buy the PREMIUM level service, then we will provide you with an after-hours phone number so that you can get assistance during the evenings and on weekends. Just let us know when you sign up.
All of our Grant County PUD fiber service connections are currently 100 Megabit network connections.
We certainly hope that you will give us a try and select us as your service provider.
Our office phone number is (509) 766-1345.
Our regular office business hours for connections, payments and questions are weekdays, Monday through Friday, between the hours of 8:00 AM and 5:00 PM.
Grant County PowerNet Staff
Internet Access Service Provider, Moses Lake, WA